Posted on: February 15, 2018
Is the IT Service and Solutions you have right for your business?
You know that the need for Information Technology Services and Solutions is now really a necessity in any business environment: trouble is you don’t have a hoot on what you really need to get ahead! That’s the hard fact and reality you have to face day in and day out. Now, here are some suggestions on how to more or less gauge for yourself on what Information Technology services and solutions you need to get for your business.
When you need help with your organization’s IT personnel, choosing among the paid services can be tiresome simply because you don’t know what to look for in the first place. For beginners you can consider on these: On-Call IT Services, Remote Desktop and Managed IT Services.
On-Call IT Services
Speaking with an expert in a certain application that your business relies on can be very helpful. Many such support companies specialize in popular applications such as the Microsoft Office suite. Many software companies also sell support for their products. Other on-call support services specialize in dealing with hardware. A technician can visit your office to diagnose your PC or other computer hardware. (They can check your network equipment, printer, etc.)
The good side of this: Human interaction — you speak to a person, who talks you through your issue or visits your office. This can be ideal if small businesses that lack expert IT staffers.
You let a support company connect to your PC over the internet. The support tech can then perform such tasks as updating software, or checking the computer’s security for you.
The good side of this: In most situations, you don’t need to talk to a support person on a voice call. The remote technician can work on your PC as if they were right in front of it. Hypothetically you can invariably learn a few things by watching their work.
Managed Service Providers offer far more extensive remote desktop support. They are capable to serve in place of an in-house IT staff. Even if your business has IT employees, hiring a Managed Service Provider can assist them with their job.
The good side of this: Managed Service Provider personnel continually update your systems’ software and network. They are also always on the lookout for potential security threats. The idea here is to avoid the “break/fix” model. That’s when you call somebody for help only when something goes wrong. A good Managed Service Provider takes routine checks to prevent anything bad happening to your business’ IT. And, if something does go wrong, you would hardly notice an interruption in your business as they fix things.
Most Managed Service Providers offer backup of your business’ data to the cloud on their servers. This extra precaution they make can be a lifesaver if something goes wrong with your PC or your on-site network. Whether it gets hacked by malware, or ransomware hijacks it, the Managed Service Provider can readily restore your hacked/lost data.
Surely, with these suggestions in mind, now you can get a hit on what is right for your business requirements.