Marlon MadrigalHelpdesk Manager
Sydney-based business IT support
Managed IT support for Sydney & NSW businesses
Keep your team working with helpdesk support, remote assistance and a managed IT plan built around your business. Our Alexandria-based team scopes your users, sites and systems, then sets out service hours, response arrangements and costs in a written proposal.
Day-to-day business support
Help with user issues, devices, Microsoft 365 and access, within an agreed support plan.
A clearer handover
Discuss your current provider, business hours and priorities so onboarding can be planned around your operations.
People and technology together
Support office and remote teams, with recruitment and IT onboarding available through Virtual Remote Staffing.
Overview
Managed IT support: how we help
Keep your people working with an agreed support plan covering day-to-day assistance, monitoring, maintenance and technology reviews. We assess your users, sites and systems before recommending a service scope, response arrangements and monthly costs.
Owner to owner
What your managed IT plan can include
Nobody wants to buy IT support. What you want is for technology to stop costing you attention — the interrupted afternoons, the staff member who "is good with computers" doing a job they were never hired for, the quiet worry about what would happen if it all went down on a Monday.
So that's what we sell: the whole thing off your desk, for one predictable monthly figure. And because we've been doing this from Alexandria since 1996, you also inherit relationships and infrastructure that a business your size can't assemble alone. That's the part worth reading about.
The only review that counts
An established IT partner for Australian businesses
Anyone can win a client. Keeping them for two decades, on a month-to-month agreement they could walk away from at any time, is a harder thing to fake.
30+
Businesses in our care
More than thirty Australian businesses rely on us to run their technology. Deliberately not thousands — a number small enough that we know every one of them, their setup and their people by name.
20+
Years with most of them
Most of our clients have been with us for over twenty years. They've changed premises, changed systems, changed generations of staff — and kept the same IT partner through all of it.
0
Lock-in contracts
Not one of those relationships is held together by a term. Every client has been free to leave every single month for twenty years, and hasn't. That's the number we're proudest of.
The advantage
Technology relationships and support
A 20-person business and a 2,000-person business face the same threats, the same compliance questions and the same vendors. Only one of them gets taken seriously on the phone. Become our client and you borrow our side of that table.
01
Our vendor table, not yours
Microsoft, WatchGuard, Huntress, Veeam, HP, Synology, Ubiquiti and 3CX — we hold the partner relationships and buy at partner rates. You get enterprise kit and licensing selected by people who negotiate with these vendors weekly, instead of paying retail for whatever a reseller had in stock.
02
A 24/7 security operations centre
Nobody your size can staff analysts around the clock. Through our Huntress partnership, your endpoints are watched by a real SOC overnight, on weekends, and at 3am on the Sunday of a long weekend — which, historically, is exactly when it happens.
03
Data-centre-grade infrastructure
We operate inside Equinix. You get the option of genuine data centre hosting, colocation and virtualisation without signing your own rack contract or explaining to your board why you need one.
04
Certification that wins you work
We hold SMB1001:2026 Gold (Level 3), independently attested. Increasingly your own clients, insurers and tender panels want proof of security posture — we've been through it ourselves and can map your business to the same standard. That turns security spend into contracts you'd otherwise be shut out of.
05
Named specialists, not a ticket queue
A dedicated help desk manager, a cyber security specialist, a senior L3 engineer, on-site engineers. Small enough that you'll know their names; deep enough that your problem doesn't have to be escalated to a stranger in another timezone.
06
An agreement written around you
Larger clients negotiate their terms; smaller ones usually get a price list. Here you get the former. Scope, coverage, pricing and review cadence are all set to fit your business — and revisited as it changes, without a renegotiation battle.
07
The capabilities most MSPs don't have
Private AI servers on your own hardware. VMware-to-Proxmox migration when licensing costs turn ugly. Managed offshore staffing when you need capacity, not headcount. Options that stay available to you as the business grows, from the same team that already knows your setup.
What changes for you
Support built around your business
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Your afternoons come back
Your team calls a Sydney help desk that answers, instead of walking into your office. You stop being the escalation path.
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One line in the budget
A fixed monthly fee covering unlimited support — so a bad month for your technology isn't also a bad month for your cash flow.
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The risk leaves your desk
Backups tested, patches applied, threats watched, and a documented plan for the bad day — owned by us, accountable to you.
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Answers when a client audits you
When a customer's procurement team sends a security questionnaire, someone who knows your environment fills it in properly — usually the difference between winning and withdrawing.
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Advice with a business case
Quarterly reviews in plain English: what we spent, what it prevented, what's worth doing next — and what isn't worth your money yet.
Tailored dealings
A proposal based on your requirements
Most providers hand you a tier and ask you to fit inside it. We do the opposite: we look at how your business actually runs — your size, your industry, what you already have, what keeps you up at night — and shape the arrangement around it. That's a conversation with a decision-maker, not a form to fill in.
It's also why the relationships last. When an arrangement is built around a business rather than sold to it, there's nothing to outgrow — we adjust it as the business changes instead of pushing you up a pricing tier.
If a published plan happens to fit you perfectly, take it. Most businesses need something slightly different, and we'd rather build that than sell you shelf space you'll never use.
What we tailor
ScopeFully managed or co-managed
CoverageEverything, or just the risky parts
PricingShaped to size & complexity
TermsMonth to month, no lock-in
Starting pointBegin where it hurts most
Industry lensLegal, health, NFP, strata & more
TailoredScope, mix and terms built around your business — not a package you squeeze into.
FixedOne monthly fee. Unlimited support. No surprise invoices after a bad week.
No lock-inMonth to month. We'd rather earn it every month than trap you in a term.
Since 1996Australian owned, Sydney based, still here — through every platform shift since.
How it works
How we work
Free IT audit
We scan your systems for risks and cost leaks, then show you exactly what we found — yours to keep either way.
Painless onboarding
We document everything, secure everything, and take over support without disrupting a working day.
Run, review, improve
Fixed monthly fee, quarterly business reviews, honest advice — a partnership that compounds over years.
“We'll tell you when something isn't worth buying. That costs us revenue in the short term and earns us clients who stay twenty years on a month-to-month agreement — which is the better business, and the reason we're still here after thirty.”
— The CMS IT team, Alexandria, Sydney
Works well with
Services that pair with Managed IT Support
IT support for Sydney and NSW business teams.
Based in Alexandria, CMSIT supports businesses with helpdesk and remote IT services. Tell us your locations, team size, systems and business hours so we can agree coverage, escalation and any onsite requirements in your service plan.
What should a managed IT proposal include?
Look for a clear support scope, service hours, response arrangements, onboarding costs, exclusions and responsibilities. Identify which devices, cloud services, security tools and backups are covered before comparing monthly prices.
Support for local and remote staff
Plan account setup, MFA, device management and offboarding for your whole team. Explore Virtual Remote Staffing, cyber security and backup and disaster recovery to address the wider business requirements.
Discuss your requirementsCHANGING YOUR IT PROVIDER
A planned handover for your NSW business
Bring your current contract renewal date, approximate user count, site locations and recurring IT issues to the first discussion. CMSIT can then assess the support scope and transition work before you commit.
- Confirm ownership: identify who controls your domain, Microsoft 365 tenant, licences and administrator accounts.
- Map responsibilities: agree support hours, escalation, onsite needs and third-party vendor coordination.
- Plan the transition: document access transfer, backup checks, open incidents and the handover schedule.
Never send passwords through this form. Access transfer should use an agreed secure process. Timing and disruption depend on your systems and the cooperation required for handover.
Compare what belongs in an IT support quote or discuss your provider handover.
THE PEOPLE BEHIND CMSIT
Get to know our team
Meet some of our people across support, engineering and account services. Your service responsibilities and point of contact are agreed in the proposal.
Gerard MillenaIT Administrator
Carlos RosarioSenior Engineer L3
Discuss your business IT support
Ready to appoint an IT support provider or plan a handover? Share your team size, NSW locations, required support coverage and intended start date. We can then discuss a written service scope and costs.
What happens after you enquire?
- Tell us your team size, NSW locations and the issue you want to solve.
- We discuss your environment, support coverage and any handover requirements.
- Review a written scope and costs before deciding how to proceed.
Your name and email are enough to start. A short outline helps us prepare. Please leave passwords and confidential records out of this form.
Start your NSW IT support brief
Choose an optional starting point. Add the details you know; no technical brief is needed.
Nothing is sent until you submit the enquiry. Your existing message will be kept.
Put a clear IT support plan in place
Discuss your users, sites, support priorities and transition plans with CMSIT.
Discuss IT supportSpecialist services
AI expertise and people to support your growth.
AI Specialists
Turn a business workflow into a practical AI project.
Use-case scoping, system integration, measured pilots and staff training.
Explore AI services →Virtual Remote StaffingAdd capacity with a clearly scoped remote role.
Role planning, recruitment, onboarding and secure access to your systems.
Explore remote staffing →Planning your support
IT support questions from NSW businesses
What does managed IT support cost in NSW?
Pricing depends on users, devices, locations, service hours and the systems included. Ask for setup and recurring costs, licence charges, exclusions and after-hours arrangements in the proposal. You can also review our pricing guide before the first discussion. View IT pricing guidance.
Can CMSIT support businesses outside Sydney?
We can discuss remote IT support for NSW locations. Tell us where each site is and whether you need onsite attendance. Coverage, travel and onsite arrangements are confirmed in the service scope.
Can we switch from our existing IT provider?
Start with your current agreement, renewal dates and a summary of your systems. We discuss documentation, administrator access, licensing, backups and handover responsibilities before planning a transition. Do not send passwords through the enquiry form.
Can you support our internal IT team and remote staff?
We can discuss co-managed support or a defined project alongside your existing team. Agree ownership, escalation, account setup, MFA, device management and offboarding as part of the scope.
Plan your service before requesting a quote
Browse our business IT and remote staffing guides
Practical guides for business owners comparing service scope and costs.