3 Common IT Support Services

Choosing an IT support company, or managed services provider (MSP), can support you with your business is one of the most important decisions you need to make. Relying on your in-house IT team is no longer enough for the growth of businesses now to further improve your operations. This move will not just improve your operations but help the productivity of your employees as well.

MSPs work in two ways: fixing immediate IT problems and implementing preventive measures against future IT problems. Working with an MSP will provide you benefits and security without having to employ additional manpower to manage and implement multiple IT solutions. In this article, we’ll be sharing with you the common services IT support companies offer.

Network Services

A critical part of every business is the installation, set up, and management of a company wide network to ensure your operations are running. A large portion handled by MSPs are network maintenance and management. Once a safe,stable, and well-designed network has been installed accessing company data will no longer be a problem as only authorized gadgets and workstations in the firm will be able to do it. Part of an MSP’s job is to also monitor your network around the clock to make sure it is operational so network optimizations are done immediately and efficiently. Additionally, it will prevent your system from being attacked by hackers, viruses, and spyware.

Below are the specific network services that can be covered:

  • Network management
  • Network backup
  • Network security
  • Network design and planning
  • Workstation management
  • Workstation backup

Infrastructure Management

Aside from having the capability of managing a company’s network, it’s also important for IT support companies to have excellent knowledge on hardware and software structures. Being updated and knowing the trends will allow IT support companies to manage software patches, come up with security features, and update your company’s workstations more efficiently.

Here are some of the specific services related to the infrastructure of your system:

  • Hardware configuration
  • Server configuration
  • Server management
  • Server virtualisation

Additional IT Services

When looking for an IT support company to work with, it’s not enough that they can only do hardware and software support. An efficient MSP should be able to offer additional technology services that can help you based on your business model and goals. This will make all of your IT related concerns to be centralized and easily addressed.

Some of the most popular additional services that IT support companies offer are:

  • Email marketing
  • App hosting
  • Email hosting
  • Microsoft Office 365
  • Google G Suite
  • General IT Consulting

Working with an IT company will depend on your needs, you can have a short or long term contract with them. The contract you will be singing will indicate the coverage of your partnership and the SLAs needed per support needed. CMSIT is an MSP that can help you with your network, infrastructure and other IT needs. If you want to learn more about our services, feel free to contact us.