3 Things to Look for in a Managed IT Service Provider

It’s already given that working with managed IT service providers not only cuts your cost but also allows you to focus in growing your business. There’s no need for you to train your supposed-in-house team because you’ll be working with a larger team of IT professionals.

Once you have decided to move some or all of your IT needs to a service provider, it is important to determine which one you should trust with your data and system. With all the possible and credible suppliers out there, this could be a difficult part of the process.

In this article, we’ll be giving you the qualities and qualifications that you need to look at before making your final decision.

  1. Experience

To be a credible IT service provider, they need to understand that it’s not just about the technology. These service providers should understand your business first before coming up with solutions for your company, as they need to consider trends, technology, legal requirements and customer base. You have to make sure that what their proposal is aligned with your business’ values and vision for the future. You can ask a list of the previous clients of those who are bidding for your service to check their credibility and customer satisfaction.

  1. Training

The IT industry is quite big so certification is important to prove their capability in certain hardwares and software. When choosing a service provider, you can ask for a list of certifications they have to make sure that they can work on the hardware and software of your business, in doing so, you’ll be saving money because these people you’ll be working with know how to get the job done. Additionally, it is also important that these service providers should be up-to-date in the industry, these are usually the companies who give you a shopping list of hardwares and softwares you can choose from. So be careful of those providers who only push for one brand without defending it.

  1. Services

Work on your service-level agreement (SLA) with these service providers. Check how long it usually takes them to repair services and their response time and availability. Good IT service providers should be able to give you regular updates and next steps, this can be monthly or quarterly. Part of the service that they should also offer is data backup and threat monitoring. A good service provider will make you understand the services your business needs so take note that when looking at their services, the most expensive ones don’t always mean the best.

Since working with a managed IT service provider is like building a relationship, the most important quality that you should consider is whether you trust them.

With years of experience in Sydney, CMSIT makes sure to provide satisfactory service that will be a fit and beneficial to your growing business. If you want to know more about our services, feel free to reach out and we’ll gladly help you out.