Role of Automation in a Managed Service Set Up

Automating if not all, then some, of your company’s IT processes will allow your business to streamline and expedite IT tasks, which will give you the opportunity to focus and improve on the overall operations of your business. Some of the benefits of automation include improvement in productivity, boost in service quality, expediting of processes and more.

In this article, we will be sharing with you the functions of a managed service provider and how automation will be beneficial for your business.

Companies have been switching to managed IT services for the past couple of years for a variety of reasons. This is now creating a growing demand for managed service providers (MSPs) to include automation as one of their services. However, this is actually already part of many MSPs’ business model, and these MSPs understand how critical the role of automation is in a competitive market.

What Is IT Process Automation?

One should understand what automation. It simply refers to the streamlining and expediting of IT tasks through automated processes. Aside from making the day-to-day tasks of your IT team easier, it also improves a business’ overall operations.

What Are the Functions of Managed Service Automation?

There are two focuses or function for automating tasks in a managed service automation:

  1. Remote Monitoring and Management (RMM) – which refers to the service automation that tracks your critical IT functions like diagnostic alerts and performance reviews. This tool will allow your team to determine which tasks require immediate assistance without investing on monitoring hours.
  2. Professional Service Automation (PSA) – is the managed service automation that focuses on operational tasks that are separate from IT, such as your administrative tasks. By having this into your organization, you will allow the system to oversee billing and management of your customer accounts, which can reduce the workload of your team.

There are a lot of cases where companies integrate both RMM and PSA into their system because of several measurable advantages such as:

  1. Improved productivity
  2. Boosted service quality
  3. Expedited processes
  4. Lowered expenses
  5. Proactive approach

With a number of advantages, any company would benefit in managed service automation. With years of experience in the IT industry, CMSIT will be able to provide you the services your business needs. Learn more about our MSP services by contacting us today.