Choosing The Right MSP For Managed IT Support In Darwin

Online security issues in Australia are at an all time high so choosing the best managed IT support team for your Darwin business is paramount.

The ACCC reported a billion dollar worth of loss last year, due to internet scams alone. What about the unreported incidents? What about other kinds of hacks like ransomware and payment information stealing malware? Back in the day, cyber criminals only went after big corporations but they have been targeting SMEs of late, taking advantage of small business owner’s thinking that hiring a managed IT support team for their Darwin business is an unnecessary expense. That may have been true a decade ago but. Cisco revealed that the number of new cyber threats have been growing at a rate of 14% every year and the shortage in manpower with adept security skills gets bigger and bigger. Security issues were only 7th on the list of managed IT concerns last year but it is now on top 2. In today’s digital deviant infested cyberspace, SMEs need a dependable managed IT support team in Darwin to keep business data safe and to ensure their businesses do not fall apart if they encounter cyber attacks.


Here are helpful hints to take note of when shopping for the best MSP to give your Darwin business top notch managed IT support services:


Flexibility of the Managed IT Support Team in Darwin

Most managed services from MSPs are done remotely but there will, of course, be on-site issues over the course of the contract. Find out if the managed IT support team in Darwin offers strictly remote services or if they offer on-site services too. Inquire about charges that may be incurred for on-site support as well.


Data Storage

MSPs store data in different ways. It is important to find a managed IT support team in Darwin that has the correct type of data storage that would best fit your kind of business. Do they store the data in their own data centre, in the client’s own on-site server, on a cloud-based server, or do they offer a hybrid of off-site/on-site and cloud data storage?



Day to day services

Hiring a managed IT support team for your Darwin business would be like having an IT department or an extension of your own IT department if you have IT personnel on staff. Ask how daily operations when it comes to monitoring and response will be, especially if you have your own IT personnel. How will daily communications take place? Do they have a client portal where you can access reports, submit trouble tickets, and check status updates? A good managed IT support group in Darwin would have a straightforward ticketing system for easy of communication between them and the client. There should be a knowledge repository so each side can provide valuable information on best practices, debug methods, provide updates, discuss standard operating procedures and other important data.


Standard Responses To Emergencies

Now that you know how the day to day services will be like, it is time to find out how they would respond to certain IT emergencies. Ask what process the Darwin managed IT support team employs for certain issues like when the proxy, firewall, or server goes down, how will they notify you in such cases, what resources will they allocate for you when such emergencies occur.


Darwin Managed IT Support Team Certifications

You would only want to entrust your business security to capable individuals of course. Ask about the number of team members that the managed IT support in Darwin is comprised of and inquire about their individual certifications. The IT world is ever evolving so it is important for MSPs to have experts with updated training and learnings that keep them up to date with the latest advancements in technology.  These certifications could also indicate the relationship the MSP has with technology suppliers. If they have partner status then it would be easier for them to communicate with the manufacturer’s engineers which would prove highly beneficial when complex issues that need manufacturer tools and support are encountered.


Darwin Managed IT Support Team Size and Culture

Having the right match in culture between your company and the MSP is very important. The size of their team of course matters, depending on the kind of support your business needs. You might feel that your business would be more protected if you opt for a large nationwide provider but that would mean that they also have a big number of clients so their staff would have a dispersed workforce. A medium sized managed IT support team in Darwin might be better able to focus on your company’s needs and provide customised flexible service. The key is identifying your company’s priorities and to find choose the MSP that can best fulfill your business requirements.