Features to Look for in a Business Phone System

Posted on: September 8, 2020

Technology advancement of the internet is changing the way we do business. Businesses today are faced with endless options for phone systems to continue their operations during the pandemic. There are a lot of systems in the market that are available, making it confusing for businesses – from traditional landlines to VoIP phones, cloud solutions, on-premises deployment, and everything in between.

The search can be difficult if you are not familiar with where to start.

Voice over Internet Protocol (VoIP) is one of the most common solutions that businesses pursue which became a commonplace in the commercial and personal world in recent times. Why is this the case? It’s simple, because of the cost and business benefits it brings no matter how big your business is. The system avoids costs associated with PSTN connections by routing your business’ communications over the internet, making free or low-cost-long-distance and international calls available and affordable.

There are certain features that you need to look for when you are looking for a phone system for your business. These are few crucial features any quality phone system must include:

  1. Mobility

With the pandemic that we are experiencing, remote working has become more popular than ever. So any phone system you choose to use should offer a quality mobile solution. Your chosen system should enable your employees not to miss any important calls from clients or customers.

  1. Unified Messaging

Having a simple system for your business is good, especially for communications. Having a unified messaging system will not let you waste time to check fax machines or dial into voicemails just to retrieve messages, instead the phone system will deliver all communications directly to your email inbox. Faxes will be delivered as PDFs and voicemails will be directly retrievable from your inbox.

  1. Easy Installation & Management

Your phone system should be easy to set up, deploy, and manage. One of the most reliable VoIP phone systems that works with popular IP Phones SIP trunks is 3CX. It is the only software-based PBX that can run on an existing windows machine. It is also an open platform that will work whether you are on-premise or in the cloud. When installing, you just need to plug an IP Phone into the network and 3CX will automatically detect and configure it. Managing the 3CX Phone System is easy as well. You can access 3CX management console for any upgrades or changes that you want for your services, eliminating confusion and the need for helpdesk calls.

Now that you have an idea on the features of a phone system that you need to avail of for your business, you need to take  a step back and look into your options. Once you’ve decided, it will be easier to work with a company who can provide assistance with the products and installation.

On of the phone system providers that you can get in touch with in Sydney, Australia is CMSIT. Aside from phone systems, we can also help you with your other IT needs. If you are interested to learn more about our solutions or other services, you can visit our Contact Us page

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