With the constant evolution in the field of science, numerous technologies have been introduced that made our lives easier. These technologies also made a great impact on businesses no matter what industry they come from. One of these technologies is Voice over Internet Protocol (VoIP).
VoIP is not really new, but it has gone through a lot for us businesses to benefit from it. Dating back in 1974, it was first used in the US Military to transmit voice data using data packets. Nowadays, VoIP started making headlines because of its capability to lower costs and make communication easier. It is currently accessible by any devices that can connect to the internet, i.e. computers, tablets, and mobiles phones.
With the start of a new decade, companies can now opt for a digital system that suits their business needs and requirements for their phone technology.
Integrating VoIP to your business
For small and medium businesses, once your business starts to grow, you’re going to need a more advanced system. With VoIP-based phone systems, you’ll be spending less and is easily accessible to your business. With this system, you can even purchase hosted phone services from experienced VoIP Phone providers in Sydney, which is recommended for small and medium organizations today.
On the other hand, large companies already have the resources to purchase and maintain their own telephone systems. In fact, one of the industries that is continuously benefiting from VoIP’s capabilities is the overseas call center industry. Two of the main factors that made this industry rise are VoIP and low labor costs. Allowing businesses to work smoothly with contact centers overseas.
Aside from being more efficient in transmitting calls, the integration of VoIP via computers or cordless phones proved to be cheaper than our traditional long-distance calls. Since labor and VoIP were cheaper abroad, businesses started to outsource their call center making their customer support cheaper and more cost efficient.
Depending on the plan that you choose, a number of VoIP phone providers in Sydney can help you assess your needs. You can get unlimited local and long-distance calling or even include a select number of internationals minutes per month.
Functionality of VoIP
The development of the technology in the past decades in its software will allow you to have features that are hard to get from your regular landlines or mobile devices. Some of these are interactive voice response (IVR), call queues, conditional call forwarding, and many more. These VoIP phone functionalities can enhance your communications with customers and partners making you more efficient, all for the less cost. As you can see, VoIP phones, cordless or not, what businesses prefer today. Having the ability to control your own system or subscribe for cloud services, you can give more services for a lesser cost. If you are interested, CMSIT, is an IT solutions company that offers VoIP phone services in Sydney. You may reach us via contact page.