Helpdesk Support – An Integral IT Solution Service for Businesses
Businesses rely heavily on both hardware and software technology for the majority of business operation needs. It is imperative therefore that both are properly maintained and managed and kept up to date to maintain optimal running efficiency. What happens then when scope of support ends for a hardware or a software component? One IT solution service that aims to assist businesses in handling end of support issues is helpdesk support.
Just recently Microsoft has ended technical support and security updates for versions 8, 9 and 10 of Internet Explorer. Only the current versions of the browser will still receive technical support and security updates according to Microsoft’s website. Presently, there are still businesses around the world that are using the older versions of Internet Explorer. Their options would be to stay with the current versions or to upgrade. Both options present challenges especially to small businesses or businesses that encourage personnel to work remotely. Helpdesk support is an integral IT solution service that can effectively assist companies in exploring both options seamlessly without negatively affecting business operations.
As an IT solution service, helpdesk support serves as the first source of resolution for issues in both hardware and software. Troubleshooting and the application of resolutions can be done onsite or remotely. It is the only IT solution service that delivers close to real time resolutions for businesses. Take for instance the slew of inevitable issues that users of older versions of Internet Explorer are likely to face. As of writing, there are still 20% of all browser users that are still operating the older versions of IE. A number that Microsoft hopes will decrease as more people move to using the more current versions of the browser such as IE 11 and Edge to lower the number of instances of users running into browser difficulties such as incompatibilities and security drawbacks.
One of the hottest topics of discussions right now is security. Cyber criminals will definitely have a field day taking advantage of security vulnerabilities in the older versions of Internet Explorer. When end of support finishes for IE’s older versions, vulnerabilities will only get bigger and the faster they are dealt with the risk of security breaches decreases. Talk to your managed IT services provider to discuss the options to include an IT solution service such as helpdesk support.