What is Desktop Support & Maintenance?

The need for desktop support ranges from simple to complex depending on your company’s users and will fluctuate as your business grows. Regardless of the situation CMS IT is there to offer friendly practical support 24 hours a day 7 days a week. When it comes to desktop support it’s the user’s experience that really counts.

The CMS IT desktop support and maintenance service offers:

  • Sophisticated ticketing system, recognised as best practice in desktop support.
  • The latest profile management software to streamline application deployment.
  • The latest asset management software to ensure that you know exactly what you own including both software and hardware.
  • Remote control software, allowing us to take control from our office. This includes even the BIOS settings of the computer providing end-to-end remote support functionality for users.
  • Qualified helpdesk staff – qualified engineers and not junior ‘helpdesk’ personnel.

When it comes to your desktop support and maintenance needs, the bottom line is simple – CMS IT can give your business the best computing experience possible and make use of technology to best achieve your goals.

Contact CMS IT to find out about making IT simple.